If your experience (web, application, product, etc) already exists and in need of repair, take the time to do a complete inventory of it. What’s good and what’s bad about it. What’s broken. What functions great. Be ruthless about it and don’t leave anything unturned. Start your process with the audit. At the end of the day, all the pieces you come to know should work to accomplish the one vision you have for the experience.
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